brainspiritedtech.in

Refund and Cancellation Policy

Introduction

Thank you for choosing Brainspirit Edtech. We are committed to ensuring your satisfaction with our services. If for any reason, you are not completely satisfied with your purchase, please review our Refund and Cancellation Policy below. By purchasing from our website, you agree to the terms outlined in this policy.

1. Cancellation Rights

You have the right to cancel your order within 2 days from the date of receiving the digital products or services. If you wish to cancel your purchase, please notify us by email at rushabjrunwal@gmail.com with your cancellation request.

  • Cancellation Period: 2 days from the date you received the digital product/service.

  • How to Cancel: Send us a clear statement via email mentioning your decision to cancel, along with your order details.

2. Refund Policy

If you cancel your purchase within the allowed 2-day window, you are entitled to a full refund. We will process your refund within 2 business days of receiving your cancellation request.

  • Refund Process: Refunds will be issued to the original payment method used for the purchase. Please note that the refund will be processed by Razorpay, and the time it takes to credit the amount back to your account depends on the payment gateway.

  • No Fees for Refund: You will not incur any additional fees for processing the refund.

3. Conditions for Refund

To qualify for a refund, the following conditions must be met:

  • You must request a refund within 2 days from the date of receiving the digital product/service.

  • The product or service must have been purchased via our website and processed through Razorpay.

4. Refund Exceptions

Refunds are not applicable under the following conditions:

  • After the 2-day cancellation period has passed.

  • If the digital product or service has been accessed or downloaded after purchase.

5. Payment Processing

Payments for services are processed securely via Razorpay, a third-party payment gateway. Razorpay complies with the Payment Card Industry Data Security Standards (PCI-DSS), ensuring that your payment details are securely processed.

For any issues related to payment, Razorpay’s support team is available to assist you.

6. Contact Us

If you have any questions about our Refund and Cancellation Policy or need assistance with a refund or cancellation request, please contact us at:

Key Compliance Points:

  1. Clear Cancellation Rights: Provides a clear 2-day window for cancellations, compliant with Meta’s policy of transparency and fairness.

  2. Refund Process: Outlines the refund procedure and mentions Razorpay for payment processing, ensuring that customers are informed of how refunds are processed securely.

  3. Limitations on Refunds: Specifies that refunds are not available after 2 days or once the product has been accessed, aligning with Meta’s policy on fairness and Razorpay’s security standards.

  4. Secure Payment Gateway: Razorpay’s compliance with PCI-DSS is mentioned to assure users of secure transactions.