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Mental Wellness Program

Shipping and Delivery Policy

At Brainspirit Edtech, we specialize in digital wellness services and educational content. This policy outlines how our services and products are delivered to you.

1. Digital Services & Sessions

For all online wellness sessions (Meditation, Pranayam, Spiritual activities, and 1-on-1 consultations):

  • Delivery Method: Services are delivered digitally via secure video conferencing platforms (e.g., Zoom, Google Meet) or through our website https://brainspiritedtech.in/.

  • Timeline: Upon successful payment via Razorpay, you will receive a confirmation email within 5–10 minutes. This email will contain your session link, login credentials, or scheduling instructions.

  • Access: Links for live sessions are typically sent at least 1 hour before the scheduled start time.

2. Digital Course Materials

For pre-recorded courses, guided meditation audio, or PDF workbooks:

  • Delivery Method: These are available for immediate stream or download via your user dashboard on our website.

  • Timeline: Access is granted immediately after payment confirmation. If you do not see your access link, please check your “Spam” folder or contact us.

3. Physical Goods (If Applicable)

If you purchase physical wellness products (such as journals, kits, or merchandise):

  • Processing Time: Orders are processed within ,  2-3 business days.

  • Shipping Timeline: Delivery typically takes 5 to 7 business days depending on your location within India.

  • Shipping Charges: Any applicable shipping fees will be calculated and displayed at the time of checkout.

  • Tracking: Once your order is shipped, a tracking ID will be sent to your registered email address.

4. Delivery Failures

  • Digital: If you do not receive your access link or login credentials within 2 hours of purchase, please contact our support team immediately.

  • Physical: We are not responsible for delays caused by the courier service or incorrect addresses provided by the user.

5. Contact Information

For any issues related to the delivery of your services or products, please contact us at:

Important for Brainspirit Edtech:

  • Razorpay Requirement: Even if you only sell digital services, Razorpay often requires a “Shipping Policy” page to be live on your website to verify your business model.

  • Auto-Response: Make sure your email system is set up to send the “Success/Confirmation” email immediately so users don’t feel like their delivery is delayed.